Support

If you're in crisis right now

Omimi isn't an emergency service. If you're thinking about ending your life, or you're in danger, please call your local emergency number now, or reach a free helpline through SOS → Help now in the app or at findahelpline.com. You deserve support from a real person.

Questions people often ask

• How do I cancel my membership? Memberships are billed by Apple or Google. On iPhone or iPad: Settings → your name → Subscriptions → Omimi (or in Omimi: Membership → Manage your membership). You keep everything until the end of the period you paid for.
• I got a new phone. Where is my membership? Open Omimi's membership page and tap “Restore purchases”, signed in with the same Apple Account.
• Where is my data? Everything is saved on your phone, and in a backup with your account only if you turn it on (Settings → Your account). Read the privacy policy for the details.
• How do I delete my data? In the app: Settings → Delete account and data. More on the Delete your data page.
• What does Omimi's AI read? Only for members who allow it: what you write in Talk with Omimi, your recent journal pages, your check-in and SOS notes, short facts like how you slept or felt, and your first name, to reflect them back to you. It's never kept on our server or used to train AI. You can turn it off in Settings → Your profile.
• Is Omimi therapy? No. Omimi is a gentle companion for your wellbeing. It notices patterns and never diagnoses. Please talk to a doctor about your health, and before making any medical decisions.

Something isn't working?

Write to hello@omimi.app and tell us what happened, which iPhone or iPad you use, and, if you can, add a screenshot. Thank you for helping Omimi get better.